CEO & MD: Midland Credit Management Company
“Manu’s entire career reflects his entrepreneurial success, as he built and managed a number of medium‐to‐large sized businesses focused on financial services.
Core Leadership Competencies: Business Strategy, Portfolio Management, Process Improvement/Business Intelligence, Mergers& Acquisition. Inspirational Leadership, Organization & culture building.
An accomplished professional with an enviable track of over 16 years of all‐round contribution in the Financial Services business, Manu has held key positions across all areas of operations including portfolio management, P&L accountability and key business‐growth delivery.
Manu brings along unique perspective, entrepreneurial spirit and extensive industry experience in managing debt resolution operations including portfolio management, profitability, performance management and client service delivery
Starting in 2005 as the Founding member of the Midland Credit Management India Pvt. Ltd, a wholly owned subsidiary of US based Encore Capital Group; Manu currently is its Managing Director, reporting to the Global CEO
From one business line resolution operation, went on to build an industry‐wide competitive advantage for Encore by setting up a professional organization, a state of art infrastructure by deploying robust business processes and ethical practices.
Grew the India headcount by 100 folds from 20 to 2000 employees across Operations and enabling functions like Analytics, HR, Finance, Marketing & IT which support the Company’s global business
Manu works closely with Global stakeholders of the Encore Capital Group, is responsible for strategy, business plan, budgets and P&L for the India Debt Recovery Operations for Encore’s US and UK portfolios
Nurtured and built an engaging and rewarding work culture and under his stewardship, Encore has been ranked as Top 13 “Great Places to Work”, ranked 1st in ITES in India and 19th in Asia for the year 2014.
An avid learner & practitioner, undertaken multifarious skill enhancement programs like the Executive Management Program from IIM Kolkata, Learning through Leadership Program for Personal Mastery, San Rafael, CA, USA, proponent of “inside‐out philosophy” for self‐development and the LEAN process improvement & optimization.
Work Experience and Key Accomplishments
Managing Director, Midland Credit Management, India & Executive Vice President, Encore Capital Group, San Diego, CA, USA
Responsible for leading India operations of Encore Capital Group, a global leader in debt management and recovery. India is Encore’s largest employee base location globally and is an acknowledged key growth contributor for the Company
Aside from focusing on developing and growing India operations for the Company, actively engaged as a strategic leader and thought partner to the Global CEO for Encore’s business and growth plans including M&As.
Retail consumer recovery from India Business Operations grew from $40K in 2005 to $176Mn in 2014. Together with enabling functions like Analytics, HR, Finance, Marketing, IT and operational capabilities in India have created an EBITDA impact $130mn for 2014.
Played a key role in acquisition of UK’s leading Debt Buying Company‐ Cabot in 2014. Thought partnered with Encore’s Leaders in picking up controlling stake in Refinancia, a leading debt purchaser in Colombia and Peru that provides financial solutions to people with unmet needs on credit, offering alternatives that create value for customers, anchorages and banks.